Frequently Asked Questions

Where do you ship to?
We ship to the United States and Kenya. Shipping times vary by location.

How long does delivery take?
US orders typically arrive within 5–8 business days. Kenya orders may take 7–14 business days. You’ll receive a tracking number once your order is dispatched.

How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can use this to monitor your delivery in real time.

What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, contact us within 30 days of receiving your order and we’ll make it right.

What payment methods do you accept?
We accept PayPal. All transactions are secured with SSL encryption.

My item arrived damaged. What do I do?
We’re sorry to hear that! Please contact us at support@shinyhaus.com with a photo of the damaged item and we’ll send a replacement or issue a full refund.

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. After that, the order may already be in fulfillment. Contact us as soon as possible.

How do I contact you?
You can reach us at support@shinyhaus.com. We respond within 24–48 hours.